Consumer duty

Regulatory framework introduced by the Financial Conduct Authority (FCA) to ensure that financial services firms act in the best interests of their customers. It sets higher standards for customer protection and requires firms to provide products and services that are fit for purpose, offer fair value, and are transparent. The framework primarily benefits consumers of financial services by enhancing the quality and fairness of the products and services they receive.

Consumer duty was discovered on July 4th 2023 and it currently has a search volume of 14.8K with a growth of +200%.