Cancellation and Refund Policy
If you sign up for Exploding Topics Pro and find that it's not a perfect fit, please log in to your User Account and cancel your subscription in your account settings area.
You may also send us your cancellation request by email to [email protected] from your registered email address. In order to process email cancellation requests, we may ask you to provide the following information: a brief comment explaining why would you like to cancel your subscription, your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and other identity verification and/or authentication information.
Cancellation request. You may cancel your subscription at any time. Cancellation will take effect at the end of the pre-paid period or, for unpaid trial or free subscriptions, within 7 days of receipt of your request, in each case provided that the request was made in accordance with these cancellation instructions.
Refund request. At Exploding Topics, we offer a 7-day money back guarantee according to the terms described herein. If you cancel your subscription in accordance with this Policy within 7 calendar days of placing your subscription order, we will, upon your written request, refund your prepaid fees within 30 calendar days. The refund will be processed through the same method as the original payment. Any bank fees and charges shall be borne solely by you. And we only allow one refund per customer.
We reserve the right to reject your refund request if your request refers to a recurring payment. Or if you have already received a refund in the past. Or for other reasons as described in our Terms of Service.
Last updated: June 27th, 2022