Customer journey map

A visual representation of the process a customer goes through to achieve a goal with a company. It helps businesses understand and address customer needs and pain points by mapping out the various touchpoints and interactions a customer has with the company, thereby identifying opportunities for improvement. This tool is particularly valuable for marketers, customer experience professionals, and business strategists aiming to enhance customer satisfaction and loyalty.

Customer journey map was discovered on December 28th 2022 and it currently has a search volume of 90.5K with a growth of +27%.