11 Key Martech Trends for 2021-2025
You may also like:
Today you're going to see 11 of the most important martech trends happening in 2021.
(Including many that are set to continue to grow into 2025 and beyond.)
So if you want to see what's coming around the corner in the marketing technology space, you should get a ton of value from this post.
1. New Influencer Marketing Platforms Enter the Marketplace
65% of businesses plan to increase their influencer marketing budget, according to a survey conducted by BigCommerce.
Despite influencer marketing being "the next big thing" in digital marketing, it remains a very labor-intensive process to pull off.
For influencer marketing to work, a brand needs to:
- Find influencers in their space.
- Filter out those with a minimum (or maximum) number of followers.
- Reach out one-by-one via email or DM.
- Negotiate rates and terms.
- Track the results.
So it's no wonder that a slew of new influencer marketing platforms are entering the market.
These platforms attempt to take a lot of the legwork out of finding and contacting influencers.
For example, Sparktoro is software designed to help brands quickly identify the exact YouTube channels, podcasts and personal brands that their audience follows.
Sparktoro's software finds influencers that a specific audience follows.
And Upfluence is more of a database of 3M+ influencers that users can search and sort through.
Along with email outreach features that allow you to contact influencers within the platform itself.
Search growth for Upfluence has increased by 8.3x in 5 years.
2. Chatbots Continue to See Growth
There's been a ton of hype around chatbots over the last few years.
Searches for "chatbot" since 2016.
And largely for good reason: a number of chatbot companies are growing rapidly.
For example, ManyChat.
ManyChat is one of many fast-growing chatbot startups.
ManyChat has raised $23M to date.
And recently acquired customer attribution tool, Converlytics.
Which suggests that there's still room for growth in this space.
While most chatbots are associated with complicated machine learning/AI capabilities, there's also demand for simple chatbot tools.
An example of an "accessible chatbot" tool is Landbot.
Google searches for "Landbot".
Unlike most chatbots, Landbot uses a relatively simple decision-tree system.
According to the company, this makes setting up a chatbot more "intuitive" than its AI-focused competitors.
3. Increased Demand for Social Media Scheduling Tools
Social media scheduling is a martech niche that doesn't get a ton of attention.
That's like because these scheduling tools aren't likely to break the $1B mark. Or go public.
And like many SaaS products, these tools can have potentially high-profit margins.
To be clear: this space isn't new.
What's new is that this new batch of scheduling tools has advanced features (like the ability to automatically recycle previous posts).
One of the fastest-growing brands in this space is Later.com.
Search growth for the social media tool "Later" over the last 5 years.
Like many of the top social scheduling tools, Later.com is geared towards agencies and pros.
Not people just starting out (although they do offer a limited free plan).
4. Podcast Tech Takes Off
According to Edison Research, 33% of American adults listen to podcasts on a regular basis.
(A number that has been increasing each year)
And we're starting to see a slew of martech products specifically for podcasts.
For example, searches for "podcast hosting" have increased by 50% over the last 5 years.
Search growth for "podcast hosting" is below its all-time peak. But still relatively high.
Anchor.fm searches are up 819% over 5 years.
That said, a podcast needs more than hosting to function.
A professional podcast also needs a high-quality microphone, editing software and more.
In the podcast mic space, the Blue Microphone USB Mic has taken off in this relatively small (but growing) space.
Searches for "blue microphones yeti" over the last five years.
And podcast editing software Descript is looking to become the de-facto software for editing podcast episode audio.
There are also a number of "podcast kits" on Amazon that attempt to deliver all of the equipment someone would need to start a podcast from scratch.
Podcast kits contain the basic equipment needed start their first podcast.
5. New Software Makes Video More Accessible
According to Animoto, businesses cite expense and lack of time as their two main obstacles for creating video content.
Marketers and CMOs increasingly want to get into video. But technical barriers tend to prevent these campaigns from taking shape.
And a number of SaaS companies have recently launched to help solve those exact problems.
One example of software attempting to make video creation a bit easier is Artgrid.
Largely due to a massive social ads campaign, searches for Artgrid.io have exploded.
Artgrid is a library of tens of thousands of stock video clips that can be used for YouTube videos, Facebook ads or social video campaigns.
In fact, YouTube itself is attempting to lower the bar for creating professional videos.
Their recently-expanded YouTube Studio has a fairly robust video editing platform.
Searches for video editing tool YouTube Studio have increased more than 28% over the last year.
There's also Viddyoze.
This tool is similar to Artgrid. Except they focus more on stock animations vs real-life footage.
Viddyoze is a video editing tool designed for creating social media video content.
Viddyoze also has editing features built into the platform.
Which, again, is designed to make video creation a bit more accessible.
In this case, by making it so users don't need to learn how to use a separate piece of video editing software (like Adobe After Effects).
6. Email Marketing Software Makes a Comeback
One of the most surprising trends in the marketing technology space is the slew of email service providers (ESPs) seeing rapid growth.
The email service provider industry literally started in the 1990s.
So why is the space growing in 2021?
Largely due to the growing number of niche email service providers entering the market.
Instead of a "one size fits all" tool (like Mailchimp), these niche email marketing platforms tend to focus on one key feature, like newsletter design or simplicity.
For example, Substack separates itself from the Mailchimps of the world by focusing on a relatively niche use-case: people that have a list of paid newsletter subscribers.
Search growth for Substack has increased by 2400% over the last 2 years.
Substack's pricing model is also unique. Instead of charging a monthly fee, Substack takes a cut of revenue from each customer.
In exchange, users can get started for free. And the platform takes care of sending, billing and other tasks required to run a paid newsletter.
Mailbrew is another email tool that's a bit different than Substack.
Mailbrew is essential “Twitter (and everything else) over email”.
Searches for “Mailbrew” since 2016.
Users pay $5 per month to receive the top tweets from people they follow.
But they get all of this content in email newsletter format.
You can also receive the latest YouTube videos from specific channels, the top threads in particular subreddits and so on.
And all of this can be personalized to your specific needs in terms of frequency and format.
Mailbrew has had rapid growth, with shoutouts from several big names in the space.
And you can even see examples of people actively pointing followers to Mailbrew’s paid service, to get them to subscribe for email updates of their tweets.
Mailbrew, like many new email tools, has free and paid tiers.
SendFox is a traditional ESP that focused on content creators (like YouTubers) who often neglect email promotion.
“SendFox” searches over a 5-year span.
Over the next decade, content creators will likely consolidate their audiences on a property they own: email.
And their success will no longer be subject to platform algorithms, but instead, be more reliant on email deliverability.
We're even seeing specialized email service tools moving to the forefront in the paid advertising space too.
Email ads have long been the wild west of paid acquisition.
But this is set to change as companies like Paved bring Facebook-level demographic targeting and automation to email.
Paved is a marketplace that connects newsletters and advertisers.
Paved’s marketplace allows advertisers to automatically reach predefined user profiles across many separate newsletters all at once.
When combined with email’s reach and engagement, this format of ad deliverability could begin to outperform other channels.
Email is coming back to front and center stage.
Both for businesses looking to reclaim their own audience.
And to cut through the noise to reach new audiences with more effective advertising.
7. Ad Campaign Automation Becomes The Norm
As digital transformation takes hold, more and more businesses are advertising online for the first time.
And at the same time, automated advertising campaign management is changing the face of online ads.
Specifically, things like automated bidding and programmatic ads mean that certain aspects of running an ad campaign can be handled with AI.
Search volume for the term "programmatic ads" over time.
To be clear: a human still needs to manage the campaign.
And to develop ad creatives, write copy and calculate ROI.
But a good chunk of ad management, from split testing to finding the right target audience on Facebook, is becoming automated.
8. Brands Double Down On Personalization
According to HubSpot, personalization is the #1 way that marketers improve their email marketing performance.
That's because, when done right, personalization can dramatically improve the customer experience. Increase conversions. And more.
In fact, searches for "marketing automation" have increased by 82% over the last 5 years.
And show no signs of slowing down.
Marketing automation remains a hot topic in the marketing world.
The early days of personalization were dominated by bulky, complicated software suites, like Ontraport.
Today, many more accessible SaaS products have added personalization features.
For example, the popular ESP ConvertKit has a number of basic personalization options.
But its price point, branding and ease of use make it clear that ConvertKit is geared towards single-person businesses over enterprise customers.
ConvertKit's search growth over time.
9. Demand For SEO Software Continues to Grow
As email service providers, SEO software is far from a brand new category.
Despite that, space continues to see steady growth.
For example, Ahrefs is slowly becoming one of the market leaders in the space (based on search volume growth and purported revenue numbers).
Interest in SEO software suite Ahrefs is steadily increasing.
Mangools is in the same category as Ahrefs.
However, Mangools is largely competing on price rather than trying to replicate the features of a full-blown SEO and content marketing platform.
Mangools is going after a market comprised of folks that only need limited features.
Either way, both of these tools represent a growing interest in search engine optimization as a whole. Especially for SEO martech that serves a specific niche.
A great example of this kind of niche SEO tool demand is "Shopify SEO".
Searches for "Shopify SEO" are rising.
While those searches don't all represent the demand for tools that people want to add to their current martech stack (some of these searches are people looking for information).
But it does show that marketing leaders are increasingly seeking out niche tools that are designed specifically for their needs (this is also known as "vertical SaS").
10. SMS marketing goes mainstream
The U.S. SMS marketing industry is forecasted to grow to $12.6 billion in 2025, up from $3.5 billion in 2018 (CAGR of 20%+).
Chart of the SMS marketing industry's growth.
According to Gartner, as of 2016, the average SMS text message open rate was as high as 98%.
That’s 4 times the average open rate of emails, which is 21.33%.
This is why a growing number of companies are adding SMS tools to their marketing stack.
One of the leaders in SMS marketing is Twilio.
Searches for Twilio over time.
The company offers a full cloud communications platform, including not only API-based SMS marketing functions, but also email, phone calls, chatbots and more.
An emerging competitor is Netherlands-based MessageBird, which also supports voice, WhatsApp and other platforms.
MessageBird raised a $200M Series C last month, giving it a $3B valuation. The company is backed by Spark Capital, Accel, Y Combinator and others.
MessageBird’s search interest since 2016.
Bandwidth is another major player.
Founded in 1999, Bandwidth didn’t start off as a rocketship like Twilio and MessageBird. But its customers now include Google, Microsoft and Zoom. The company has a market cap of $3.9B as of this writing.
Another all-purpose cloud communications platform is Telnyx. Its service is used by Slack, Philips and Talkdesk.
Searches for Telnyx are growing consistently.
Other services focus more strongly on SMS and other mobile messaging.
Or Tatango, with customers including Sony Music, Ace Hardware and TBS.
And some SMS services are built for specific purposes or industries.
Yotpo raised $75M a few months ago and expects their ARR to reach $100M in 2021.
While Attentive raised both a Series C and a Series D this year, bringing its total funding to $394M and its valuation to $2.2B.
Emotive is the smallest of the three: its Series A earlier this year brought its funding-to-date to $8.2M.
SMSDrift works only with Saleforce’s Pardot.
And Textline is for customer service and sales teams. Its customers include Lyft, Farmers Insurance Group and Tuft & Needle.
Searches for Textline are growing fast.
Textel is geared toward contact centers and just raised a $4M Series A this month.
While Red Oxygen is designed for organizations’ internal communications. It’s used by Yamaha, Siemens and Hyatt.
11. More Single-Feature Martech Products Launch
According to data from The Chief Marketing Technologist, the number of martech products has increased by 67.2% since 2017.
This is largely due to no-code and low-code solutions allowing people to launch marketing SaaS products more quickly than ever before.
And due to increasing consumer demand for marketing software that does one thing super well.
For example, Canva (which is valued at $6B), has stood out thanks to accessibility and ease of use.
Canva has grown largely thanks to its focus on a single feature (creating social media images.)
Other martech companies that are growing thanks to a relatively simple approach include:
AgencyAnalytics generates client reports for agencies.
Influence Grid is a tool for finding influencers on TikTok.
And Wavve turns podcast episodes into audio clips for sharing on Twitter.
This doesn’t even include the thousands of developers that are rushing to get their apps added to Shopify’s burgeoning app store.
Searches for “Shopify apps” over time.
That's it for our list of important trends in the marketing technology space.
From automation to podcast editing, the martech space is one of the fastest-moving on the planet.
The pandemic pushed digital transformation into the limelight. And forced marketing teams to quickly change up their marketing strategy for a new age.
Hopefully, this post helped you see what's coming next in the world of martech.