CCaaS

Cloud-based customer experience solution that enables companies to manage customer interactions using a contact center provider's software. It eliminates the need for on-premises hardware or software and typically includes features like automatic call distribution, interactive voice response, call recording, and analytics. CCaaS is particularly beneficial for businesses seeking scalable, flexible, and cost-effective solutions for their customer service operations.

CCaaS was discovered on October 12th 2022 and it currently has a search volume of 9.9K with a growth of +421%.