Gong.io

Platform that collects and analyzes conversation data from various customer interaction channels, such as calls, web conferencing, text, and websites, to provide insights into the customer lifecycle. It differentiates itself by using artificial intelligence to deliver actionable insights that help businesses optimize their customer interactions and improve sales performance. Gong.io is primarily targeted at sales teams and customer service departments looking to enhance their engagement strategies and drive better outcomes through data-driven decisions.