Touchpoint

Any point of contact between a business and its customers, including interactions on a website, through search engine queries, in-store visits, and customer service interactions. These touchpoints are essential in shaping the customer experience and perception of a brand, providing opportunities for businesses to engage and build relationships with their audience. Touchpoints are crucial for marketers, customer service teams, and business strategists aiming to enhance customer satisfaction and loyalty.

Touchpoint was discovered on April 24th 2019 and it currently has a search volume of 40.5K with a growth of +37%.